nogo88 Privacy Policy
Your personal information is our highest priority. This policy gives a full description of how nogo88 collects, uses and protects your information.
Introduction
nogo88 (referred to below as "we", "our" or "the platform") operates a trusted online betting and casino service for players in Bangladesh. Protecting your privacy is an integral part of our responsibility. This Privacy Policy ("Policy") describes what personal information we collect, why we collect it, how we use and protect it, and what rights you have.
By using the nogo88 website or registering an account, you are agreeing to the terms of this Policy. We may update this Policy from time to time; you will be notified of any changes in a timely manner.
This Policy applies only to the nogo88 website and services. Separate privacy policies apply to any third-party websites or services, and we are not responsible for those.
1 What Information We Collect
Identity Information
Information collected from you at the time of account registration:
- Full name (Bengali or English, both are accepted)
- Date of birth (for age verification — 21+ years)
- National ID card or passport number (for identity verification)
- Email address
- Mobile number
Financial Information
Information required for processing transactions:
- bKash, Nagad, Rocket or Upay mobile number
- Bank account details (for bank transfers)
- Transaction history and amounts
- Deposit and withdrawal records
Technical Information
Information collected automatically from your device and browsing:
- IP address and geographical location
- Browser type and version
- Device type and operating system
- Cookies and session data
- Site usage patterns and log files
Gaming Activity Information
Information collected to improve your gaming experience:
- Game selection and play history
- Betting patterns and statistics
- Bonus and promotion usage records
- Login times and activity log
2 Purpose of Information Use
nogo88 uses your personal information only for specific, clear and lawful purposes. We process information for the following reasons:
Account Management
To ensure your account registration, verification and secure login. Information is essential for preventing identity fraud and unauthorised access.
Transaction Processing
To ensure safe and fast financial transactions via bKash, Nagad, Rocket, Upay and bank transfer. Minimum deposit is ৳200 and withdrawal is ৳800.
Customer Support
Your information is needed to provide 24/7 Bengali live chat support and to properly resolve your questions, complaints and requests.
Security and Compliance
Storing information is necessary to prevent money laundering, fraud and other illegal activities, and to ensure age verification (21+).
Service Improvement
Information is used to analyse your gaming experience and preferences to improve the service and to determine relevant offers and bonuses for you.
Communication and Notifications
Your contact information is used to keep you informed about important updates, security alerts, bonus offers and policy changes.
3 Cookies and Tracking Technology
Cookies and similar tracking technologies are used on the nogo88 website. Cookies are small text files stored in your browser that help improve the functionality of the site and the user experience.
We use the following types of cookies:
- Essential cookies: Necessary for the site to function properly — maintaining login sessions, security verification.
- Functionality cookies: To remember your preferences, such as language settings and display options.
- Analytics cookies: For analysing site performance and understanding usage patterns.
- Security cookies: For fraud detection and account protection.
You can control or disable cookies through your browser settings. However, disabling essential cookies may cause some site functionality to not work properly.
Important Information About Cookies
- Session cookies are automatically deleted when the browser is closed
- Persistent cookies are stored until a set expiry date
- Use of third-party cookies is kept to a minimum
- Data collected from cookies is kept in encrypted form
- Advertising cookies are not used without your explicit consent
4 Sharing Information and Third Parties
nogo88 does not sell, rent or disclose your personal information to third parties in any unauthorised way. However, information may be shared in specific circumstances to provide the service:
Payment Providers
Financial information necessary for processing transactions is shared with payment gateways such as bKash, Nagad, Rocket, Upay and banks. These partners are governed by their own privacy policies.
Game Providers
Limited information is shared with game providers such as Pragmatic Play, Evolution Gaming, JILI, PG Soft and Spribe to ensure technical functionality. This is necessary to ensure a safe and uninterrupted flow of game services.
Legal Obligations
Information may be disclosed in response to lawful requests from law enforcement authorities or regulatory bodies, by court order, or to fulfil legal obligations in preventing money laundering and fraud.
Technical Services
Limited information is shared under contract with trusted technology partners providing IT infrastructure, cybersecurity, data storage and analytics services. They are bound by strict confidentiality agreements.
5 Data Security Measures
nogo88 applies the highest industry-standard security measures to protect your personal information. Our platform is protected by SSL encryption technology, which keeps all information transmitted between you and our servers secure.
We regularly review and update our security infrastructure. Automated systems are in place to detect and prevent suspicious activity. All sensitive information is stored in encrypted format.
Please keep in mind, however, that no one can guarantee complete security over the internet. Keeping your password secure, using a strong password and not logging in on unfamiliar devices are equally important.
Our Security Measures
- SSL/TLS Encryption (256-bit)
- Two-factor authentication (2FA) option
- Firewall and intrusion detection system
- Data stored in a secure data centre
- Regular security audits and testing
- Real-time monitoring of account activity
- Data backup and recovery plan
- Regular security training for staff
6 Data Retention Period
nogo88 retains your personal information only for as long as it is needed to fulfil the purpose for which it was collected, or as required to comply with legal obligations.
The following policy is generally followed:
- Active accounts: All relevant information is retained while the account remains active.
- Closed accounts: Financial and identity-related information is retained for a specified period after account closure in accordance with legal obligations.
- Transaction records: Transaction history is retained for a long period for financial security and audit purposes.
- Log files and cookies: Technical logs and cookie data are generally retained for a limited period.
After the set period, information is securely deleted or anonymised so that no individual can be identified from it.
7 Your Rights
As a registered member of nogo88, you have the following rights regarding your personal information:
Right to Access
You can request to view what information we hold about you.
Right to Rectification
You have the right to request correction of any incomplete or inaccurate information.
Right to Erasure
In certain circumstances you can request deletion of your personal information (where there is no legal obligation to retain it).
Right to Restrict Processing
In some cases you can request that the processing of your information be restricted.
Right to Object
You can object to the processing of your information for specific purposes.
Right to Data Portability
You can request to receive the information you have provided in a portable format.
To exercise any of the above rights, please contact our support team. We will process your request as quickly as possible.
8 Protection of Minors
nogo88 is a responsible gaming platform and this service is operated for persons aged 21 years or older only. We strictly prohibit minors from opening an account.
An age verification process is carried out at the time of registration. If an account holder is found to be under 21 years of age, their account will be closed immediately and all related information will be deleted.
We do not knowingly collect any personal information from minors. If you believe a minor is using our platform, please notify our support team immediately.
9 Policy Changes and Updates
nogo88 may update this Privacy Policy from time to time. This Policy may be revised due to changes in the service, new legal obligations or the need for security improvements.
For significant changes, we will send a notification to your registered email address and clearly indicate this on the main page of the site. If you continue to use the site after a change, you will be considered to have agreed to the revised Policy.
The current version of the Policy will always be available on this page. Previous versions may be available on request.
10 Contact Us
If you have any questions or concerns about this privacy policy, or wish to exercise your rights, please contact us. Our dedicated support team is available in Bengali 24 hours a day, 7 days a week.
To submit a privacy-related complaint, please send an email with "Privacy Complaint" in the subject line, or let us know via live chat. We take all complaints seriously and aim to resolve them promptly.
For more information, please read our FAQ page, Terms & Conditions and Responsible Gaming Guidelines.